Thanks, Scott, for all your help. You've been most informative. I'll be back soon.

Alan

Desert Hot Springs, CA

Hi Kari, the part came, it was the right one, my water is now 85 degrees. Thank you so much for all your help.

You were most helpful! Please pass this email along to your supervisor, there are not many people out there that take the time and patience with customers anymore. I know I will shop with A1 again.

Thanks again,

Virginia

Brecksville, OH

Hi Ray,

I have been very impressed with your service and your response.

Thanks

Rob

Houston, TX

Mr. Miller,

Thank you for taking care of this for me. I'll keep you in mind when I need some pool equipment.

Dean

Magnolia, TX

Hi Ray,

I want you to know that I received my order in perfect condition - I went through the equipment this weekend and it is as I expected. Thanks very much for your help - I will be ordering more stuff from you soon (such as a pool cleaner, etc) - I'm just not to that stage yet =)

Sincerely,

Rob

Friendswood, TX

Thank you very much, Ms. Hassey. You have been so prompt, thorough and PATIENT with all of my requests. It has been a pleasure working with you.

Lynn

Ipswich, MA

Thank you for the prompt processing Kari! I will continue to deal with A-1 for all my pool needs because of your great service!

David

Mission Viejo, CA

Kari,

Thank you very much, and thanks to Ray as well. Thanks for putting the store credit back on the invoice and credit card. That makes it easy. You guys have been great to deal with, and I will definitely let others know about your great customer service.

Best,

Mark

Hillsborough, CA

thanks so much Kari - I love your customer service. World Class!

Mike

Georgetown, TX

Hi. In regards to my invoice #XXXXX I just wanted to take a moment and say THANK YOU!!! You guys are awesome.

I needed the part to get my pool going again. Didn't want to let pool sit to long in hot weather uncirculated.

A local store said Tuesday soonest. I went to the Internet and found your site. First was told Mon. (which was still better than my local) but then the gentleman on the phone went and found one at location he was and put it out to UPS so I could have today. I called at 1pm on Thurs. and was at my door by 1pm Fri. (today) If you know who the gentleman might be, convey my thanks to him and to the bosses.

I will definitely put your name out here on the Central Coast. Again thank you and look forward to doing business in the future.

James

Paso Robles, CA

Mr. Miller,

Thank you for taking care of this for me. I'll keep you in mind when I need some pool equipment.

Dean

Magnolia, TX

Ray, Thanks for the prompt reply... A1 service is great.

Dave

I received the part, thanks for excellent service.

John

Hamilton Sq. NJ

Hello,

I ordered a 250K BTU Low-Nox Pentair Heater from you folks a couple of days ago.

The service was great, the price was really great, and the installation experience was even better. Mark had the unit installed within two days of my order, called me right back when I called him, showed up on time and did great work. We will now have a warm spa for the 4th of July weekend!

You have a new customer, who will be a repeat customer.

Regards,

Dave

Anaheim Hills, CA

You folks are all right! We'll keep A1 Pool Parts in mind for future purchases. Thanks again.

Mark

Mount Airy, MD

I also want to say how impressed I've been with your company's selection and helpfulness, both during the purchase process and with this matter.

I'll be sure to check you guys for my equipment needs in the future.

Cheers,

Gary

Severn, MD

Thank you so much....it's amazing how much better the new filter work.

Tracey

Thousand Oaks, CA

Thanks Ray! One more reason to love A1 and you can quote me on that. From now on, you will be my supplier of choice!

Dennis

Lakewood Ranch, FL

Brian - Thanks for the shipping settlement! Your company is fantastic! I had ordered some parts on Tuesday early evening and 24 hrs later, they were at my doorstep......AMAZING! Thank You!

Martin

Henderson, NV

THANKS SO MUCH THATS WHAT I NEEDED .YOU ARE A GREAT COMPANY TO DO BUSINESS WITH.

Jerry

Crestline, CA

WOW! I just received my order that was placed yesterday around 4:00 PM. I assumed that it would be next week before it arrived but it looks like the weekend plans are back on. Was this thing shipped from your California location? Whatever the case that was some fantastic shipping.

Doug

Las Vegas, NV

Ray,

Thanks for expedited handling of my order. The package is already in Secausus NJ so I should have by Thursday the latest. If the product is as good as your service, I'll be extremely pleased with the purchase.

Jim

Wall, NJ

Hi Folks. I just wanted to say that I placed my order at 7:18 pm yesterday and by about 1:15 this afternoon, I had my filter cartridges! Wow! I'll tell everyone I know! I'm ecstatic over the extremely rapid service. Thank you!

Kelly

Las Vegas, Nevada

Scott,

First off. Thank you for the return email. I appreciate it. I did do some research and it was 4 separate emails sent to A1 Pool Supply (Ebay auction site) and not to you. I apologize for the mixup. You doing the research on this is quite admirable from a dealer any Joe Schmo can find online. Keep sending me email solicitations and I will buy products from you in the future. It is very uncommon to get good service, let alone any service from an online retailer.

Mr. Dedomonico

You hear ALL of the negatives, how about a positive. Thank You for your rapid response and short turnaround time. Part delivered and installed.

Thank you,

A happy and soon to be repeat customer.

Larry from Florida

Greetings!

I got back to town Friday and opened my purchase. It was exactly what I needed. I believe Scott took my order. Please pass along to him my satisfaction with the level of service and competance I received from your operation.

Thanks!

David from Texas

Just wanted to send you a quick note and let you know that the large order arrived and everything was as expected. I guess your logo is right on the mark "Come for the prices - stay for the services". Thanks for all your help.

David from NJ

Brian,

Thanks for all your help and the part arrived at 5.45pm last night, must admit I was beginning to think the worse! All fitted an hour ago and back to normal working. Really appreciate your efforts in helping me out and will definitely use A1 Pool Parts again when needed plus recommend to others with pools on our development of 1500 homes.

Well done and thanks again.

Joe from Florida

I ordered a Pentair Intellibrite pool light from you guys last week and wanted to share my thoughts about your company.

1. One of the best prices I found online, and two hundred dollars less than a quoted price from my local shop.
2. Standard UPS ground shipping; part was at my doorstep in a day and a half of ordering.
3. Installed the light last night, and am very pleased with the product.

Thank you, keep up the good work; I look forward to visiting your business again.

Mark from California

To: A1 Pool Parts

We recently ordered a Flow Meter from you Invoice No. XXXXX.

I would like to commend your company, from the order department to the shipping department and of course customer service. The whole ordeal was handled with dispatch, courtesy, accuracy and professionalism.

Based on our experience with you I am sure we will be ordering from you in the future.

Elmer Courtyard Condominiums - Florida

Brian-

Just wanted to let you know my order arrived today, and I definitely appreciate the excellent and thorough customer service! I will not only remain a customer but will highly recommend A1 to everyone I know.

Thanks again

Bob from Arizona

Hi Brian- Thank you for your professionalism in expediting my request.

Chris from North Carolina

I totally agree...you have been a great help and responsive. I will try to get him to bend, but he is trying to save everywhere possible in an effort to finish the project given the current economy. I do appreciate your honesty and agree that you are entitled to a reasonable profit. I hope I am back.

Mark

Scott,
Thank you for the response. Another question. Would there be any advantage to going up to the Pentair 1 hp pump for the additional $25.00. Would this do something wrong to the flow of my pool. My thinking is it may run easier with 1 Hp vs 3/4 Hp. Not as much strain on the motor. for the extra 25 dollars would this be any benefit? As soon as I get this answer I will order the pump from A1poolparts. I want to thank you for the quick response. Just getting the timley response to my question shows good customer service. Thanks again.

Gary

Thanks a lot Brian, Great customer service!!!

Bob

Your customer rep. was excellent. Thanks.

Stephen

Dear Customer Service,

I ordered the subject part yesterday. I went out to my backyard this morning and it's already sitting there waiting to be installed. Thanks for the terrific service. You are the best!

Sincerely,
Art

Dear Scott,

My name is Tom and I worked in the retail footwear industry for 26 years. My primary responsibilities were on the logistics and distribution side. However, I was also aware of limitations placed on our company by vendors. We consistently had to put up with vendors that placed limits on our promotions and even on everyday pricing. I always felt it was contradictory to the free market enterprise of our country.

In the early years of our company's existence ( the early 80's) this practice didn't seem to exist. We dealt with almost every vendor in the shoe industry. However, as these companies gained popularity and market share they suddenly wanted to start placing restraints on us. The founder of our company, like you, was committed to providing the consumer with the best price possible. He tried his best to avoid these restrictions. So much in one case that the vendor closed our account and refused to sell to us. Even though they eventually opened up to selling to the company again, they would not sell their complete product line and still placed strict controls on pricing and promotion. That still continues to this day. And what's even more frustrating is that there are newcomers to the industry that start out with those restrictions from the start. They have barely made a name for themselves! I don't understand.

In closing I want to thank you for having the courage to speak out. I wholeheartedly agree with your philosophy to provide the consumer with the lowest possible price. At some point the American consumer needs to wake-up and realize what is happening to them. If they don't then the free market enterprise will be incorrectly titled and the consumer will be stuck paying the same price no matter where they shop.

Best regards,
Tom

Hi Scott,

Also, we have our friend XXX XXXX interested in buying some equipment. We told him the excellent service you give and how easy it was to deal with your company.

Thank you,
Lynn

Great Service!

You guys are a class act. Thanks and I look forward to working with you again......but hopefully not too soon.....lol

Scott, thanks you were very helpful. I ordered everything Friday afternoon.

Tom

Thanks so much for all your help.

Carol

Hi Scott,

Thank you so much for your efforts! What great service you give.

Thank you,
Lynn

Hi Brian,

Since I will not be able to get service on my problem for another week or week and a half from the local guys, please keep my order as is.

I can't tell you how much I appreciate your help. Because of all the options we've covered, I feel like this is the best course and hope for the best. You have been invaluable in getting me to this point.

Take care,
Mi

Kari,

Thank you so much for all your help. Sometimes people don't take the time to say they appreciate the effort of another person.

Have a great weekend and many thanks again.

Ginger

Kari,

I wanted to let you know that you have provided good customer service!

Mezz

Hi Kari,

Boy you guys really aim to please! Thank you again for the splendid support!

Don

Thank you very Much Kari. I really appreciate your kind help on this matter

Regards.
Diego

Kari,

Kari Your a sweetheart if there ever was one, ITS YOU! I`ll be back,

Sincerely,
Paul

Kari,

Thank you so much for you kind help, God bless. It seems like the more I try to get the pool going the more problems I encounter. Thank God it is NO longer leaking anymore.

Regards,
Elsa

Thank you and I will be sure to shop with you guys in the future as your customer service and communications with a problem has been outstanding.

Morgan

Thanks a million Kari! I sincerely appreciate your understanding and your attentiveness. We will absolutely be doing more business with your company.

Cheers,
Reed

Thanks for the vmail and appreciate the information. I look forward to receiving the products tomorrow or Friday and future business with you...

Thanks again....

Robert

Dear Ms. Hassey,

Just a few words to let you know that I am extremely satisfied with the outstanding serivce you performed for me today in handling my pool pump problem. You exceeded my expectations and your company slogan:

You can't imagine the thoughts that ran through my head when the newly installed pump motor made a loud noise and refused to start! I wondered how long it would take and what kind of support I might receive from your company in addressing this problem.

Your fast, friendly, professional support impressed me by your willingness to take the necessary steps to handle and resolve the problem.

I also want to thank you for your support in expediting the shipment of a replacement swimming pool pump today; and authorizing the return of the unused pump installation kit.

I definitely know where to go the next time I have a need for swimming pool/spa replacement parts, and you can be sure I'll tell my friends of great service I received from you and A1 Pool Parts.

Thank you very much!

You folks are Johnny on the Spot!!   Thanks!

Thanks for you're help.   I appreciate you're companys expediting my order.

This was my first order to A-1, and I will continue to use y'all in the future.

Thanks again,

Thank you for the update.   I understand the issue is with the manufacturer.   I have temporarily fixed my pump and it seems to be working so I am able to get by until the parts are available.

Thanks again for the update.

Thank you for your understanding and cooperation.

Thank you for the update, I was just wondering about this.

Thank you so much for staying on this issue Dayna.   I appreciate you attention to this.

Hi Kari,

I really want to thank you for the best service in the world.

Had that Pool heater installed in 30 minutes with no problems.

Again thanks Kari and thank you for helping me.

Hi guys, I recently ordered a hayward booster pump and not only was it the best price i found, it also arrived quickly and was extremely easy to install.

The guy that helped me on the phone was knowledgeable, fast and friendly and this was an overall great buying experience.

You got my future business and I will tell a friend.

your pal,

Dear Dayna: Thank you for your e-mail.

When it get this long before a delivery you need this kind of reassurance. Thanks again for the update.

Sincerely,

Dayna....thanks for the update..... appreciate the fast response.....

Thank you.   We have received the smaller canister and it works great.

We will definitely use A1 Pool Parts for any needs in the future.

Hello Dayna,

Thank you so much for your help and your prompt response to my questions.

Thank you. I received my order and all is great.

I appreciate your service and you saved me money, even with paying for shipping.

We'll order again when we need something else.

Thanks.

Kari,

The (4) 1/2 Slip unions came today. My wife tried all 4 nuts and they fit, which is great.

I just would like to take a moment to thank you for the great support.

It is always easy to say that your company offers great support, but delivering on that promise is another matter - but you delivered.

Price is the main factor on the initial purchase - especially via the web - but it is the support that keeps a customer.............

Thanks again,

Hi Ms. Hassey,

Thank you very much for all your helps.   We need more people like you in this field of service.   Hope you had a great Easter Sunday.

Thanks again,

Scott,

Thank you and thanks for speeding this up.   Appreciate your efforts and will remember this when bidding equipment.

A1,

I found you on the web. You had the best price. I placed an order on the weekend. I sent an email on Sunday night to cancel the order, and reorder only part of the original order. Monday, I was greeted by an email fulfilling my request and I had the parts on Tuesday.

A week later I placed another order after hours.   It was shipped the next day, and on my doorstep the day after that.

I am extremely pleased with your service, especially accompanied by a great price.

You will be my first, and likely only stop for future pool supplies.

Thank you.

Thanks for the prompt delivery.

The parts were exactly what I needed to fix my pump as well as replacing my filters. The cost savings over the local national brand store were impressive, even after shipping costs.

And the local store only committed to a 10 day delivery - slower than yours. I ordered late Friday evening, and had my parts Wednesday afternoon.

I'll be recommending your company to my friends. Feel free to use me as a reference.

A-1 Pools Parts,

We ordered from you Monday night and our package came the very next day--Tuesday.

We are happy with the product and appreciate the prompt delivery.

Thanks for your help Dayna, I received an email that it shipped so I think I am all set.

I appreciate you taking care of me on this.

Brad

I got it today, thank you so much for your efforts I really appreciate it.

Danielle, Thanks for getting back to me.   Thank you very much for such great service and value.

Thank you so much for your follow up. I received the attachment on Thursday.

Thanks again.

Thank you Dayna, looking forward to continuing my business with you.

Have a Great Day,

Hello, thank you for sending my order so quickly.   I was very impressed by the custom box that it arrived in.   You should give your box maker a raise for such fine craftsmanship!

I will definately order from you again in the future!.

Thank you,

Dayna;
Thank you for your extremely efficient and knowledgable service in helping me get the Pool Heater ordered.

You certainly go the extra mile for your customer.

Again, Thank you so much.

Thank you so much for your help Danielle. Have a wonderful day!

Thank you for all your help.   Your service is first class.

Sincerely,

Thank you for your quick response.   Your service is A+.  I wish all my business transactions would be with a company like yours.

Thanks again,

I appreciate your dedication, Danielle, to seeing that I am kept informed and that my order is being attended to.   I look fwd to hearing of news that the shipment has occurred.

Thank you,

Scott,

Just a note to say my Whisperflo pump it OK.   Found the problem and it was my bad. Sorry.
Thanks for all your patience and help. I really appreciate it.

I'd like to say how much I appreciated my online buying experience with A1 Pool Parts.

Ray, who assisted me was friendly, helpful, informative and even took the time to call me back to let me know that a part I was considering ordering online was included with another part that I was buying.   I much appreciated his consideration.

Best,

Great!   Thanks for the update.

Happy Holidays!

Thank you very, very much Dayna!   I appreciate the follow-up.  

Thanks again.  Happy Holidays to you too!

Best wishes

Very nice, Scott.   I like doing business with someone/company working to make it EASIER for their market.   I like your business model.

Thanks,

Just want to extend a big thank you to Rusty.   He was a great help to me.   Please forward this message if you can.

THANKS, RUSTY

I appreciate your reply.   Your web site and resources are impressive, so I've got your site in my favorites and I'm sure you'll hear from me again.

Best regards,

I received the bulb ... Thank you. Your customer service is appreciated.   I will be back for all my pool needs.

Thanks

Thank you.   I appreciate your prompt service.

I appreciate your excellent service.   Thank you.

Thank you very much.     You have all been very good and patient.   It has been great to do business with you this season and I'm sure we will do much more in the seasons to come.

Thanks, you guys have been great!

Thank you for checking on this for me...my filter's been out of commission awaiting these, so it's great to hear I am finally getting the parts I need...you're the best!

Thank you very much for closing the transaction with this result.

This is the kind of premiere service every customer can dream of and which should bring a lot of return business.

Thank you.   You are the best!!!!   After receiving half of my order, I contacted your customer service department (spoke to Danielle) and requested assistance in locating my shipment.   What do you know, 40 minutes later it appeared on my door step.

Thank you....I was a bit concerned.   I appreciate your follow up with this and the outcome.   I have been happy with my business with you, except for this specific product, so we will continue in the future.

Thanks Dayna.

I look forward to doing business again with you in the future.

Thanks, I will contact you next time too.

Randy
Fresno, CA

Dear Sirs,

I must compliment your company:

1. Fair prices
2. Excellent web site
3. Efficient follow up
4. Shipment timed to our vaction schedule
You will remain on my Bookmarks.

You guys are awesome.   I got my part as promised!   Thanks!!!!

Ray,

Thank you for the info and for your patience. Please send me one. I'll try it and if it doesn't fit, I'll pay the restocking charge and get another one!

Thanks again for the very nice service.   It is really great to be able to talk to a real person who knows what he's doing.

To All Who Helped,

We got the got the heater Friday. I was in great shape. We appreciate all your help and you can be sure of future orders. You are very kind people. We will be passing your site on to all our friends that have pools. Again, Thank You So Much.

Thank you very much Ray.   Tell your manager I said you're a valuable asset to the company.   Excellent customer service like you provided us today is what keeps customers coming back.   Also telling everyone what a great pool supply company this is.

Thanks again for all your help!
John
Shreveport, LA

You guys have a great reputation which is why when we got this problem I came to you.   I know that it is a fact of life with electronics that on a very rare occaision something will go wrong.   Thank you for taking care of it for me.

Thanks for all your help.
You are a great company to work with. I look forward to doing more together.

Ray, just spoke to you earlier and asked you to hold off as I "thought" there was better pricing out there. After all said and done, you've got better pricing even with the shipping. I should have known better and stayed with A1.

Hi Scott,

So far everything is working great. I will for sure refer you to anyone needing parts or service and I will be doing business with you again soon I'm sure.

Thank you for the personalized reply. I appreciate that.
I look forward to ordering from you again,

By the way, I have been very satisfied with your service. The delivery of the parts has been very much within the timeframe you specified.

I got the grid yesterday. Glad that's done.
Thanks for sticking with it. Customer service is hard to find these days.

Good morning Dayna,

I am pleased to tell you that I recieved my refund yesterday!  You have been most helpful and I appreciate your assistance in finalizing this transaction.

I look forward to future purchases from your company.

Ray:

Thanks for correcting the problem and I appreciate your company's quick effort to resolve the matter.
You have a customer for life.

You guys are great! Thanks!

Thanks so much for the response to my letter that I was trying to send to Hayward.
Dayna, in appreciation I sure will check your company first before I ever buy any pool products again.

Thank you for your prompt and professional reply.   Happy 4th of JULY.

Pool heater arrived on schedule, and in perfect condiditon.

I was pleasantly surprised with with fast service! Thank you for the great prices and fast delivery.

Thanks Dayna with a "y",

Your attention to customer service is a welcome surprise from an online store.

Thanks very much for your response and your action.

I actually received the pump at about 10AM this morning via UPS Red.   It is in the process of being installed as we speak.

Thanks. Positive feedback posted:

"Accurately described, quickly deliverd. What more could anybody expect?"

Use my comments any way you wish, I meant them sincerely!

GREAT! ...I am so happy to find your website!   Plus, I am already impressed with customer service!

Thanks for the prompt delivery.   The item was delivered same day I called you guys!   Thanks for the swift attention!

Thanks for being so nice, even though you couldn't get the part!

I appreciate the help.   Will def continue business in the future.

Thank you for your quick response, I do not purchase from the internet much.   I worry about problems and not getting them resolved.   I appreciate dealing with a professional company and you will see more business from myself along with referrals, thanks again.

Thank you Ms!!   I really appreciate your diligent follow-up!

Thanks for the great service!

Thanks for the quick shipment!!!

Hi Ray,

I was very impressed with how fast my purchases arrived! ... The new Polaris is working great and the steel brush is the best one we have ever had. ... our pool looks so much better!

Hello Scott,

I'm very pleased with all the products, prices, communication and the all around level of service A1 has provided recently, you have earned my business and continued support and will definitely pass on the good word.

Thanks Dayna,

I'll remember that your organization keeps it promise.

Scott,

Thanks very much for your assistance with this.   The Pentair rep came out today and replaced the pump ? something about a bad bearing.

Your service is incomparable.

Thank you for your quick response.   That's what I call customer service!

A1 Customer Service,

I appreciate Rusty's quick professional and technical assistance in this.    Have a good week end and
shake Rusty's hand for me.

Hey Dayna,

I really appreciate your email alerting me to the backorder.

I wish more companies were this thoughtful.
I hope you have a great day and look forward to doing more business with you in the future.

Billy
Valrico, FL

Dear Scott -

I want to thank you and your staff for the great experience I had with A1 Pool Parts. The equipment you suggested turned out to be perfect for my needs, and the installation was flawless.

Hi Ray,

You were so helpful getting my Dad's Polaris 145 cleaner repaired with the ball valve assemebly.

Received shipment today. Thank You so much for such quick service and great pricing.   I will return to A-1 for my future pool needs...

I'd like to tell someone there that I had a great experience at your store.

Hi Rusty,

I just wanted to thank you very much for your remarkable service and follow up. This was the second order my husband had placed with your company and he could not be more pleased!

Scott,

I found A-1 Pool Parts and several other companies after doing a search on Google.   I sent the exact same message to you and seven others. You were the first one to reply, and the only one who replied with all the information I requested.
Your promptness tells me that you are not only an excellent representative of you company but a very valuable asset as well.

Just wanted to say I got my pool parts yesterday, a couple of days sooner than expected, at a very good price.

I will definitely continue buying my supplies from you and the service couldn't have been better!

Dear Ms Hinsley,

Thank you for the info on Polaris... I applaud you and your team as you have always been so pleasant and prompt when dealing with your customers.

I purchase a large amount of equipment services for my employer and personally for a recent home renovation.   A1 provided the fastest delivery time of any vendor that I have used this year.

I called seeking information about products that I wanted to purchase and Scott from A1 answered all my questions knowledgeably and even advised me that I didn't need to pick up the purchased equipment to get it the next day.   I ordered the equipment online through a very easy to use web site and the product was delivered to my house the next day.  I received everything I ordered, including an item that was not in stock when I ordered it.

Please use my input to convince other shoppers that A1 Pool Parts is the best.

Tim
Trabuco Canyon, CA

Your customer service is EXCELLENT!   Ray was great to call and offer to advise us.   We look forward to doing business with you.

Scott,

You did a great job.
Everything is working as expected.

Your customer service is great!   I appreciate your efforts and promptness.

Thank you for quick response and great customer service.

I am grateful for your update and quick work... That is awesome Dayna, thank you for the good service.

Thank you for all of your help and great correspondence.

Thank you Dayna.   I appreciate your keeping me informed and your diligence.   Thank you very much for following up on this.

I have also recommended your website and company to several of my friends.   Keep up the good work

Thank you very much for keeping me posted on the status of my order.   I have received it.

Thanks, Dayna.   The level of customer service you have provided me has been exceptional.  Talk to you again soon.

Ray,

Want to thank you for your efforts.   I will definitely purchase my future pool needs through your company....Your staff is professional and courteous.   You listened to my needs. Thanks again for taking the time to insure my satisfaction.

Thank you for the suggestion to pursue warranty coverage on this part.   I have contacted Hayward and they have replaced the part under warranty.

Thanks for keeping me informed.

Hi Ray,

Thanks for the help in this matter...I'm sure I'll be ordering other products.

Wow, thanks for the quick reply. I'm very impressed.

Thank you, again, for your professional service.

Thanks for your prompt reply and effective results!...that's good news that it is on it's way....despite being frustrated with the manufacturer, my experience with A1, and especially you, has been a welcome pleasure.

...You are prompt, courteous and professional.  I plan to do more of my shopping for pool needs with A1 Pool Parts in the future.